These items show how to organise the program to make delivery easier to scale.
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Run live virtual sessions for parts of the program.
Example:
Run a virtual session to cover background knowledge and prepare learners for the in-person session. After the in-person session, run a follow-up virtual session where learners can get support with applying the skills.
Rationale:
Live virtual sessions allow face-to-face sessions to focus on practice with feedback, which is how learners build skill. When learners build skill during training, they are less likely to need individual support later, making the program easier to scale.
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Create pre-training eLearning modules.
Rationale:
Pre-work helps learners arrive at training with a similar level of knowledge, so sessions don’t stall while some participants catch up. It can also shorten live sessions, allowing facilitators to support more learners.
Notes:
Pre-work can also familiarise learners with tools needed for training, such as Microsoft Teams or Zoom.
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Create post-training eLearning modules.
Example:
After the session, learners complete a series of eLearning modules over the next three months to revise training material.
Rationale:
Online modules can be reused and updated centrally, so a small team can support many learners. Follow-up modules also help learners remember the material, reducing the need for individual support that doesn’t scale.
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Schedule drop-in support sessions.
Example:
For the first few weeks after launch, run a daily drop-in support session where learners can ask questions.
Rationale:
Drop-in support sessions allow one person to support many people at once. They also help learners hear answers to other people’s questions, which can reduce future support requests.