The items in this section show how to use the environment to support performance.
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Automate or remove parts of tasks.
Example:
Instead of training teams to complete travel sheets manually, use a system that records trips automatically.
Rationale:
Removing manual tasks reduces the need for training and makes performance more consistent.
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Standardise workflows.
Example:
Use the same meeting room technology in all locations.
Rationale:
Standardisation reduces the need to train and support multiple ways of performing the same task.
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Embed support in the workflow.
Example:
Software shows on-screen tips that guide people through tasks.
Rationale:
Embedded support gives people help at the time and place of need, reducing support requests.